Fix payment issues, such as declined or incomplete transactions

If you take problems paying for Google products, y'all might need to fix a problem with your payments contour.

Find the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the result:

  • If this message is followed by instructions for submitting additional information to us, delight do so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and endeavor the transaction again.
  • Endeavor using a Google Play gift carte du jour to complete the transaction.
  • Effort using the best interface for your calculating device:
    • If y'all're using a desktop computer, try the transaction using the Google product'south website.
    • If y'all're using a mobile device, attempt using the product's mobile app (if an app is available).
  • If you're using guest checkout when the fault occurred:
    • Endeavour signing in to an existing Google account and placing the order over again.
    • Try creating a new Google account if you don't already accept 1 and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Bank check to run across if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to consummate transaction. Please use some other form of payment."

Note: These steps also apply if you see the error message "Your payment didn't go through. Please try a different payment method or try again later."

Try the post-obit:

  1. Bank check to see if your payment method is up to date. If it isn't, update information technology in the Payments eye, and then try your buy again.
  2. Brand sure y'all have plenty money in your account for the purchase.
  3. If y'all're still having issues, contact your bank to see if there'due south a problem with your account.
  4. Endeavour making the buy again with a unlike payment method.

"Your payment was declined due to an issue with your business relationship"

If y'all come across this message, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • We need a little more than information to protect your account against fraud.
  • We need a niggling more information to comply with European union law (European customers only).

To fix the issue, try the following:

  1. Become to the Payments center.
  2. Have activeness on whatsoever errors or requests in the payments heart.
    1. You might demand to verify your identity before you lot can purchase anything through your Google Account.
  3. Make sure your name, accost, and payment information are upward to appointment.

"Unable to process payment: Low menu remainder"

You might not have enough funds in your account to brand the payment. Bank check your account residual or contact your bank.

Ineligible or unavailable credit or debit menu

Menu is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the card before y'all can use it again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you lot have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge card.
  4. Inside 2 days, y'all'll find a temporary accuse on your menu statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If y'all try to verify the payment method once more:

  1. Confirm which card you want to verify.
  2. Check how long ago you lot tried to verify your menu.
    • If less than 2 days: Await up to 2 days.
    • If more 2 days: Bank check your card statement. You should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Bill of fare is grayed out & says "card is ineligible"

You can't utilise this card for this buy. Endeavour to make the purchase once more with a different card.

If the card yous want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Airtight payments profile

Learn more about what to do if you temporarily or permanently closed your payments profile.

If yous're notwithstanding having problem, contact back up.

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